Diverse Business Experience
15 years working inside fast-growing companies, culminating in VP roles where I created systems so effective they ultimately made my position redundant—a success metric I proudly wear.
This firsthand experience showed me how the right frameworks can build organizations that don't depend on any single person.
Revenue Growth and Retention Expertise
As the pioneer of the world's first Customer Success consulting practice, I've spent over 10 years helping companies from early-stage startups to Fortune 100 enterprises drive exceptional net revenue retention through outstanding customer experiences.
Leadership Development Mastery
Since becoming a certified Leadership Coach in 2012, I've spent thousands of hours in 1:1 work helping leaders build high-performing teams, develop effective systems, and create empowering cultures.
My best-selling book, 30 Day Leadership Playbook provides practical tools that have helped thousands of leaders build organizations that can thrive without their constant involvement.